Following feedback we are changing how we manage our appointments system.  

Please ensure you listen to the operational options carefully and select the correct access option for you.

We have now returned to a predominately face to face GP service.

Face to face GP appointments are available to be booked each day at 11 am for that day two weeks. Some routine issues can be dealt with over the telephone and should you wish for this our care navigators in reception will assist you with this.   Some things will require assessment therefore, we ask that you accept the guidance given.

General Practice is not an emergency service but each morning we have a small number of telephone calls will be released these will be limited for on the day acute and medically emergency issues, please note the doctor may require you to attend on the day for assessment.   Once these slots are full we will be at our maximum safe capacity for that day and extras cannot be added. 

The afternoon remains medical emergency only. 

Please be respectful to our reception staff as they deal with your questions.

In addition we have phone access to a Duty Doctor for urgent on the day medical queries from 8.30am to 10.30am.  Please dial option 1.  Please note that once all these calls have been allocated you will be asked to ring back the next day.  Thank you for your co-operation.

We also have a Doctor who will deal with medical emergencies both morning and afternoon.  Please dial option 2.

Routine calls ie, book a routine telephone call, nurse appointments, fit notes & university certs/letter from 11.00am. Please dial option 3.   Please note that once all these calls have been allocated you will be asked to ring back the next day.  Thank you for your co-operation.

For prescription - this is available Monday - Friday 8.30am - 6.00pm.   PLEASE NOTE FROM MONDAY 2ND SEPTEMBER 2024 - OUR NEW PRESCRIPTION LINE NUMBER IS 028 9068 4642.

For results - this is available Monday - Friday 2.00pm - 3.00pm.  Please dial option 5.

Please note that our booking lines are extremely busy - our reception team are doing all they can to answer all calls as soon as they can.

Please be patient and one of team will assist you.

  Should you experience any difficulties with our telephone system - please inform a member of our team, so this can be reported to our telecoms provider. 

Blood tests

We are only booking blood appointments for those needing medication monitoring and those that the doctors have requested.   We have limited daily appointments so book in advance when required. 

Smear Appointments

Please call the surgery to book an appointment for your routine smear.

Contraceptive Pill Checks

To book an appointment for their annual check to please ring to speak to a doctor or book an appointment with one of our practice nurses.

Appointments for Asthma, Diabetes, etc

To book an appointment for their annual check to please ring to book an appointment in the relevant clinics.

Please note our Reception email is not for urgently issues/queries.  Should you have a matter than requires urgent attention - please contact the practice and discuss with a member of our administration team.